Manage/ enhance claims servicing requirements for Claims function nationwide.
Establish customer focused culture with prompt and efficient claims services to claimants and intermediaries.
Monitor and advise on adequacy of claims reserving system.
Monitor and manage performance and services of all Loss Adjusters, Third Party Administrators and Solicitors.
Manage, monitor and review relevant claims schemes in line with Objectives set forth.
Responsible for all aspects of claims management, i.e. assessing, negotiating, investigating, approving and settling claims or outstanding claims within the authorized approved limits.
Provide professional commentary and recommendations to superior or senior management in claims management issues that are outside the authorized approval limit.
Provide professional advice, guidance and support to Marketing and Branch personnel in all aspects of ...