Overview

Plan, organize, and lead guided tours of the equestrian premises, including arenas, stables, retail areas, cafés, and educational facilities.

Engage visitors with informative, accurate, and captivating narratives about equestrian history, programs, safety, and operations.

Coordinate visitor engagement programs, including school field trips, public events, VIP tours, and educational workshops.

Ensure all tour and engagement activities are conducted in accordance with safety protocols and institutional guidelines.

Responsibilities

• Develop and maintain tour scripts, visual aids, and presentation materials to ensure consistent and professional visitor experience.
• Liaise with internal departments (HR, operations, facilities, retail, and events) to ensure a seamless visitor experience.
• Collect feedback from guests and stakeholders to assess visitor satisfaction and implement service improvements.
• Ass...