JOB TITLE: Tier 3 Engineer - Cloud & Infrastructure (Hybrid)

DEPARTMENT: Managed Services

REPORTS TO: IT Operations Manager

Job Summary

The Tier 3 Engineer to serve as the top-level escalation point within our Managed Services team. This role combines deep technical expertise, solution architecture, and client-facing leadership.

The ideal candidate brings strong experience across cloud platforms (Azure/AWS), infrastructure, security, and complex troubleshooting, along with the ability to mentor junior engineers and lead high-impact projects.

Roles and Responsibilities

• Act as the final escalation point for advanced technical issues across cloud, infrastructure, networking, and security
• Design and implement cloud and hybrid solutions (Azure, AWS)
• Lead infrastructure migrations from on-prem to cloud environments
• Drive security and co...