Northstrat is seeking a Tier 2 technical support operator to assist customers using space-based broadband communication services. As an SNOC Operator, you will directly interface with government customers, triage and resolve technical and administrative issues, and escalate unresolved issues.

This role is critical to ensuring a seamless customer experience and mission assurance across classified and unclassified communications environments. You will work with cross-functional engineering and business support teams while using ServiceNow for ticketing and accessing the knowledge base.

Key Job Responsibilities

· Authenticate users and confirm credentials in accordance with access control policies.

· Triage incoming support cases, collect necessary context, and determine appropriate resolution paths.

· Manage inbound service desk communications across chat, phone, and ticketing channels.

· Create and maintain a complete record of all customer interac...