Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC, and Cheltenham, MD. This position requires working at alternate sites in Washington, DC, and Cheltenham, MD, as requested.

We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

**The ideal Tier 2 Help Desk Engineer will:**

+ Serve as an escalation point for the Tier 1 Help Desk.
+ Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments.
+ Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures.
+ Provide information, guidance, and instruction on the use of desktop, laptop, and tablet computer hardware and...