A local state agency is looking for an IT Help Desk candidate who is responsible for creating, updating, and resolving level I incidents and service requests, all of which are created by employees, various vendors, and service providers crucial to the agency's Service Delivery. Analysts for the IT Help Desk are further responsible for triaging and escalating high-priority incidents to the applicable support team. This is a long-term contract engagement that will be fully onsite to start (first 4-6 weeks for hands-on training), then transition to remote (flexibility to come onsite 2x a month). We can provide a starting hourly rate of $15-$17/hr depending on candidate previous experience.

RESPONSIBILITIES

• Logging into the call center telephone queue on a rotating basis
• Using Manage Engine Service Desk Plus for incident and service request management
• Active Directory Account Management, including password changes, account unlocks, ...