Tier 1 Engineer
Tinley Park, IL (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) • IT




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Job Type

Full-time

Description

The Tier I Engineer is responsible for various managed IT support related to technical troubleshooting and maintenance. This is the first level of technical customer support. The Tier I Engineer has a broad understanding of the hardware, software and infrastructure unique to each Proven IT client.


Responsibilities

+ Delivers the first line of support for Proven IT Helpdesk customers

+ Analyzes and investigates the customer needs through qualifying questions over the phone and remote diagnostics

+ Solves complex and simple customer problems using logic and knowledge

+ References and contributes to Proven IT knowledge base

+ Communicates and works effectively as a team with colleagues to solve client issues