Lead a team of Tenant Researchers in the process of investigating, profiling and capturing data associated with the CoStar Tenant product

Foster a strong team culture and dynamic and provide regular coaching to the development of the team

Coordinate and manage the workload and activity of team members to ensure maximum productivity, efficiency and performance is achieved

Ensure each Tenant Researcher is maintaining a daily standard of phone interviews to Commercial Tenants for verification and data collection

Coach and train to ensure successful telephone interaction, objection handling, effective questioning, listening, probing and building rapport

Conduct regular call evaluations, coaching and training

Share knowledge, best practice and solutions to ensure the continuous improvement and professional development of team members

Manage the adoption of ...