Immediate startWorking in a rewarding environemntAbout Our Client
This organisation operates within the NFP sector, providing essential services and support. As a small-sized team, they are committed to maintaining high standards of excellence in their work and serving the community effectively.
Job Description
Supporting the Supporter Experience Manager and Head of Supporter Engagement in delivering the team's strategic objectives and implementing key projects and initiatives.Providing effective administrative and operational support across supporter experience activities.Delivering excellent customer service by managing supporter enquiries via email, phone, and post in a professional and compassionate manner.Processing and coding fundraising post on RE NXT and liaising with fundraising teams to resolve queries.Responding to supporter complaints where appropriate and escalating when...