THE ROLE: CUSTOMER SERVICE REPRESENTATIVE ​

KEY RESPONSIBILITIES ​


+ Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.​

+ Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain​

+ Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise​

+ Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders ​

+ Assist with customer and item data setup​

+ Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify). ​

+ Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as...