Job Summary

Your primary role is to triage public feedback received by the Municipal Services Office (MSO) through various channels (primarily the OneService App and LifeSG).

Responsibilities

• Routing feedback to the rightful agency in an accurate and timely manner;
• Replying to feedback submitted by members of public;
• Contacting members of public, when needed, to clarify their feedback

Preferred competencies and qualifications

• Experience with feedback management/triaging is advantageous
• Strong interpersonal skills to engage effectively with the public and agencies
• Clear communication skills to convey information accurately and professionally
• Ability to commit to a contract period of 6 months to 1 year

Other Information

• Salary: $13 to $20/hour (depending on experience)
• Working Hours: Mondays to Thursdays 8:30am to 6:00pm & ...