Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.
Consistently meet and exceed service standards set for the customer services.
Service Quality & Business Operations Control
Adherence to all established Banks’ Policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.
To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.
Internal Process
Checking notes & denominations to ensure accurate delivery of cash to customers.
To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.