Job Description

Government Mandated Benefits

• Handle inbound/outbound calls to qualify and convert digital leads into appointments or sales
• Follow up on leads from social media, ads, website inquiries, and CRM assignments
• Conduct needs analysis, present solutions, and close deals through phone-based selling
• Execute lead nurturing via call sequences, scripts, and follow-up schedules (call/SMS/email)
• Update CRM with accurate call notes, lead status, next steps, and pipeline progress
• Manage customer database records, ensuring data completeness and lead history tracking
• Coordinate with Digital Marketing & SNS teams to improve lead quality and conversion outcomes
• Track telesales KPIs (call volume, contact rate, conversion rate, show‑up rate, sales, revenue)
• Handle objections professionally and maintain strong customer experience and brand tone
• Support retention and upsell...