The Telephonic Critical Support Nurse supports a busy 24/7 clinical call center, responding to a wide variety of incoming calls from patients, clinicians, referral sources, and hospitals. The team provides support for chronic therapies, including Home Infusion Therapy, and handles after-hour calls for all divisions of Accredo Health Group Specialty Pharmacies.

**Key Responsibilities:**

+ Triage incoming calls from patients, clinicians, hospitals, and other sources. Intervene to address life-threatening medication interruptions.
+ Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration, including pump malfunction, central line problems, and patient error.
+ Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support.
+ Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians.
+ Ensure timely provision of ...