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Telephone Operator - Guest Communication and Call Handling (QE2 Hotel Dubai)

Company

Accor Group

Location

dubai, dubai

Type

Full-time

Role Purpose

The iconic Queen Elizabeth II hotel in Dubai is looking for a Telephone Operator to provide warm, professional, and efficient communication services for guests and internal departments. In this full‑time role, you will manage incoming and outgoing calls, direct inquiries, and play a key part in maintaining smooth coordination across departments. Ideal candidates have excellent telephone etiquette, guest service experience, and a calm, courteous demeanor.

Job Location

Dubai, UAE

Industry

Hospitality

Function

Customer Service

Salary

4,000-5,000 monthly (Market estimated)

Day‑to‑Day Tasks
  • Handle all incoming internal and external calls, routing them accurately and professionally
  • Respond to guest inquiries and provide information about hotel services and facilities
  • Maintain high levels of courtesy and service, ensuring a positive guest impression
  • Record wake‑up call ...

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