You will lead a team (circa 10 FTE) of telemarketing senior associates. The key focus of the role is to lead coach and develop the team to ensure that the annual sales target is achieved. A clear understanding of managing a Telemarketing outbound and inbound team from a metrics perspective is vital.

You will need full flexibility to work shifts over 24 hours a day from Monday Friday.

Main Duties / Responsibilities

• Manage sales team to achieve sales target
• Coaching Telemarketers on every aspect of their job
• Motivate the team to help achieve targets
• Be able to analyze reports to spot trends
• Be able to create reports to help manage the business
• Performance manage staff
• Set team metrics in line with your yearly sales targets
• Achieve sales targets pre-determined by management
• Communicate regularly with team
• Carry out monthly 121 reviews midterm and yearly reviews of staff