Join Infosys as a Senior Principal in Business Consulting, specializing in telecom transformation. Utilize your expertise to advise top-tier telecom executives and lead significant projects.
In this role, you'll provide strategic leadership and direction on complex consulting engagements within the telecom sector. Your experience with high-volume operations and customer care will be essential to driving effective solutions. You will work closely with major clients like Telus and Rogers, ensuring successful project delivery while developing actionable insights.
Key Responsibilities:
• Serve as a trusted advisor for telecom service transformation
• Lead executive workshops on digital operations
• Develop AI-enabled care and service operation roadmaps
• Drive growth and build relationships with telecom firms
• Publish insights on operations and CX frameworks
Requirements:
• Bachelor’s degree or similar required; progressive experience considered
• At least 10...