Dicetek LLC is hiring a Telecaller - Account Retention Executive for its Dubai office. This is a key frontline role focused on engaging with existing customers at risk of leaving, resolving concerns, and highlighting product value to improve account retention. Ideal for candidates with a passion for customer service and persuasive communication.

Job Location: Dubai, United Arab Emirates
Industry: Information Technology and Services
Function: Customer Support / Client Care
Salary: monthly (Market estimated)
Gender: Any
Candidate Nationality: Any Candidate
Current Location: Any
Job Type: Full Time

• Make proactive outbound calls to customers flagged for potential cancellation or disengagement
• Understand customer pain points and offer accurate, empathetic resolutions to prevent churn
• Explain product benefits, ongoing promotions, or retention offers to encourage account...