Job Overview

Provides first level support on workstations or for applications.

Essential Functions

• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
• May work with monthly charge back reports.
• May schedule configuration and installation of PC workstation hardware and software.

Qualifications

• Associate’s Degree Computer Science or equivalent, or equivalent technical training.
• One (1) year of related experience or training.
• Equivalent combination of education and experience.
• Familiarity with mainframe, distributed, PC, LAN, or telecommuni...