Job#: 3040718

Job Description:

Technology Support Specialist- Tampa

Location: Tampa, Florida (Onsite)

Role Overview

An immediate opening is available for a Technology Support Specialist. This role involves providing comprehensive technical support in a dynamic environment. The specialist will manage software changes, handle desktop support, and resolve computer-related problems to ensure operational efficiency.

Key Responsibilities

Provide Level 1 and 2 support, with escalation of Level 3 issues.

Manage proprietary software changes and the introduction of new technologies.

Perform full desktop support, including diagnosing system issues, reimaging computers, and providing password assistance.

Resolve all field computer-associated problems.

Utilize a ticketing system to manage and track workflow.

Work with vendors and track service agreements.

Maintain hardware inventory to facilitate new use...