Job Description Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in International Consumer Banking, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. You will respond to and manage high-impact incidents, ensuring timely resolution and transparent communication with stakeholders, while supporting the Problem Management lifecycle to minimize repeat incidents and enhance operational resilience. Job Responsibilities Respond to incident escalations from squads, vendors, and business operations, taking ownership of the incident management process and driving it through to resolution. Assess and prioritize multiple incidents based on customer, business, regulatory, reputational, and financial impacts. Maintain authoritative incident timelines throughout the lifecycle of each major inci...