General Description We are seeking a capable and dependable IT professional to be seconded to a client within the financial services sector, supporting day-to-day IT operations in a fast-paced, client-facing environment.
This role requires a high level of professionalism, accountability, and adaptability, with a strong emphasis on continuous improvement and learning.
Key Responsibilities - Provide on-site IT support for end-users, including troubleshooting hardware, software, and network-related issues
- Support desktops, laptops, mobile devices, and standard enterprise applications (e.g., Microsoft 365)
- Manage user accounts, access control, and permissions in line with security policies
- Perform incident management and service request fulfilment within defined SLAs
- Coordinate with internal teams and vendors for escalations and issue resolution
- Assist in IT asset management, inventory tracking, and li...