Description
The Technology Solution Analyst is an Individual Contributor role who will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry.
Responsibilities:
Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture .
Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time.
Assist in completion of Technology sections in RFI/RFP/RFQ as required.
Partner with finance in providing guidance to build commercials/pricing during PreSales.
Document and handover technical specifications for Post Sales implementation.
Review SOW's wit...