Technology Governance & Service Manager for HR Systems

Unilever is currently hiring for this role.

Job Purpose

This role owns and strengthens HR Technology Service Management governance and platform management, ensuring reliable, scalable and well‑governed HR tech services across Unilever.

Main Responsibilities

• Own and drive HR Technology Service Management governance, establishing operating models, roles, decision forums, escalation paths and controls.
• Establish and maintain service standards, SLAs, KPIs, and performance reporting across HR technology services.
• Lead service review cadences with internal teams and external vendors, providing transparency on performance, risks, issues and improvement actions.
• Ensure effective incident, problem, change and service request management with appropriate prioritization, escalation and root cause resolution.
• Act as platform/service owner for HR technology s...