**About this role:**

Wells Fargo is seeking a seasoned Business Analyst/Product Owner – ServiceNow, AI And Automation to play a hands on, high impact role within our End User Support ecosystem. This position partners closely with business stakeholders, Service Desk and Field Technology Services teams, product teams, architects, and engineering teams to translate complex business needs into scalable, high quality ServiceNow solutions aligned with ITIL best practices. The ideal candidate brings strong technical acumen, deep ServiceNow and ITSM experience, excellent analytical and communication skills, and a proven ability to deliver outcomes in fast paced enterprise environments.

**In this role, you will:**

+ Lead product and business analysis for ServiceNow, AI, and automation initiatives focused on IT Service Desk and Field Technology Services
+ Elicit, document, and validate complex business and operational requirements through workshops, interviews, and ...