Location: Charlotte, NC

Salary Range: Competitive, based on experience

Introduction

We are seeking a skilled Infrastructure Engineer with strong experience in Genesys Contact Center Routing and platform support. The ideal candidate will be responsible for supporting complex infrastructure engineering initiatives and resolving multi-faceted challenges. This role is crucial for maintaining seamless contact center operations and ensuring high-quality service delivery.

Required Skills & Qualifications

• 5 years of Technology Infrastructure Engineering and Solutions experience or equivalent.


• Genesys on-premise contact center platform experience.


• Proficiency in call routing and contact center routing administration.


• Experience in troubleshooting routing failures and resolving agent routing issues.


• Production support and incident resolution expertise.


• Prior work experience...