Job Summary

A Field Service Technician is tasked with installing, configuring, maintaining, troubleshooting, and repairing customer systems and equipment, encompassing both hardware and software components. This role can involve working on-site or remotely and may require coordination and collaboration with other support teams or third‑party vendors. The technician may be required to operate anywhere in Canada and must manage frequent travel, after‑hours work, and weekend duties.

Specific Responsibilities

• Act as a service representative for specific customers.
• Participate in the on‑call schedule and perform preventive maintenance.
• Be accountable for customer satisfaction.
• Manage and maintain equipment and parts to execute service requests in a timely manner.
• Keep inventory up to date.
• Execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites, including after...