Description
Technicians at Nordstrom are key to the success of operations that keep merchandise flowing seamlessly to our stores and customers. The Technical Support Services team is seeking a qualified Technician 1 to support users with inquiries involving computer systems, hardware, and software, with a focus on providing excellent service to Nordstrom employees. Standout candidates will be tech savvy with quick analytical and problem-solving skills and a passion for providing exceptional customer service.
A day in the life…
Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never expo...