Core Competencies
Write, publish, and maintain high-quality technical content for online and print formats, including written, video, and graphical materials (e.g., diagrams, flowcharts)Manage documentation production and publishing workflowsCollaborate with engineers, product managers, field teams, and repair techniciansIdentify user needs, use cases, and success metrics to prioritize contentAudit existing documentation against current processes and update as neededCapture knowledge, decisions, and processes in a clear, user-friendly formatAdditional Responsibilities
Help Center & Knowledge Base ManagementManage and maintain multiple help centers and knowledge basesEnsure content accuracy, structure, discoverability, and usabilityApply SEO best practices to improve content visibility and user experienceDocumentation Creation & MaintenanceC...