• Provide daily technical support to dealers and service centers regarding vehicle diagnosis, repair processes, and technical issues.
• Assist dealers in troubleshooting complex vehicle issues and coordinate technical escalation with HQ technical teams when necessary.
• Monitor and track recurring technical issues, product quality concerns, and field cases.
• Support implementation of technical campaigns, service actions, recalls, and product improvement activities.
• Prepare and distribute technical bulletins, service information, and repair guidance to dealers.
• Support new model launch preparation, including technical documentation and service readiness.

Warranty & Claim Management

• Manage warranty claim review, validation, submission, and settlement processes.
• Monitor dealer warranty claim quality and ensure compliance with company warranty policies and procedures.
• Analyze warranty...