Requirements

• Grade 12 (Matric) certificate
• Technical diploma, degree or relevant qualification would be an advantage
• 1-2 years of experience in technical support, IT support, electronics, or similar work
• Good at solving problems
• Love learning about technology
• Good communication skills (speaking and writing)
• Patient and focused on helping customers
• Can work well under pressure
• Comfortable using mobile apps and cloud platforms
• Technical subjects from school
• Experience helping installers or trade customers
• Knowledge of smart homes, IoT, CCTV, or networking
• Basic electrical knowledge (switches, relays, live/neutral wiring)
• Understanding of home networks and connected devices

Role Details

• Help customers by phone, email, WhatsApp, and online ticket systems
• Help customers and installers set up and fix ...