Link-Worldwide is seeking an experienced Technical Support Team Lead to manage a Level 1 support team in Mexico, Quintana Roo, Benito Juárez. In this role, you will guide a team of 10 agents, ensuring high-quality support experiences for our customers.

The ideal candidate possesses strong leadership skills, 1-2 years of technical support experience, and is proficient in English and Spanish. You will oversee daily operations, manage escalations, and mentor team members for consistent service excellence.