Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
To aid in this process, hold onto and expand your knowledge and abilities.
Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them.
Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible.
Oversee the lifecycle of IT assets from acquisition to disposal.
Exchange knowledge to benefit fellow team members and clients.
Write educational content for the self-service portal.
Assisting with IT systems and infrastructure
Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwi...