Technical Support Specialist – Malaysia

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

What You Will Do

• Play a crucial role in the Partner Success Team that owns technical relationships with our partners using our products and services.
• Become an excellent communicator while mastering problem‑solving skills.
• Work in coordination with the Customer Success Managers and be primarily responsible for supporting a seamless experience for our partners.
• Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider platform.
• Contribute to building innovative products by advocating for partners by ta...