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Technical Support Specialist II

Company

Ivaco Rolling Mills

Location

l'orignal, on

Type

Full-time

  • Respond and follow up on technical help tickets submitted via ServiceNow system
  • Provide IT support for Windows, Microsoft 365, Adobe, and a variety of other applications used internally
  • Independently investigate and implement solutions to technical issues and projects within established SLA’s
  • Identify recurring technical issues and propose solutions to address the root problems. Contribute standard documentation to the Knowledge Base
  • Deploy and maintain IT hardware, such as printers, scanners, mobile phones, end user computers, AV systems and conference phone systems
  • Coordinate with other departments to resolve client issues
  • Oversee device inventories and supply room and assist in reporting for budgetary purposes
  • Provide audio/visual setup and support for important client meetings and board presentations
  • Assist with updating and repurposing of existing computers, phones, tablets. Assist in inventory organiz...

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