Overview PosiTrace is a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our Technical Support Team based in Mexico.
Responsibilities - Provide telephone and on-line technical support to existing customers in Mexico, including diagnosing and trouble‑sh‑ooting GPS Tracking hardware and software issues
- Identify and resolve customer technical problems
- Document all outbound and inbound activity via the Support Ticketing system
- Escalate more complex technical issues to following levels
- Build lasting relationships with customers
- Communicate in a customer-focused, polite and friendly manner
Skills required - 3-5 years of experience in Helpdesk work, Technical Support providing services to external customers
- Experice working with Linux
- Experience with SLAs
- Profe...