Ensure optimal functionality of RIS and PACS systems, directly contributing to the effective management of medical images and patient information, improving the delivery of healthcare services.
**Your role:**
* Provide advanced technical assistance and troubleshooting to resolve complex issues related to RIS and PACS systems. Serve as an escalation point for Level 1 support, ensuring efficient problem resolution and customer satisfaction.
* Manage escalations to the development team for unresolved issues, ensuring clear documentation and robust communication to facilitate timely resolutions and system improvements.
* Lead the identification, analysis, and resolution of complex issues to minimize disruptions and improve system performance. Implement problem management frameworks to ensure long-term solutions and prevent recurrences.
* Coordinate with stakeholders to effectively communicate outages, workarounds, and resolutions, ensuring transparency and fostering trust.