Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.
Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
Ability to communicate effectively verbally and in writing with individuals and groups.
Experience working with help request tracking and reporting tools.
Strong Customer Service skills that include a "customer first attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT.
Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer conc...