Job Description

+ Installation, training and providing technical support to multiple level end users in diverse technical areas

+ Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.

+ Ability to provide effective customer support through multiple communication channels, including chat, email, and telephone.

+ Strong customer focus including multiple internet browsers packages

+ Assist customers with training of product and services ordering, interpretation and site navigation.

+ Provide hardware configuration analysis, diagnostics, troubleshooting and support.

+ Effectively troubleshoot and resolve web-based applications including browser configuration.

+ Research order requests to ensure timely delivery to our customers.

+ Contact customers to respond to inquiri...