TITLE : NCR SMB SW Support, Technical Support Representative, Level 1

LOCATION : Cebu

Core Responsibilities:

• Position works in Technical Assistance Center (TAC) environment supporting NCR's customers (both internal and external) and their analysts in providing problem resolution for NCR products and services and other related products and/or equipment;
• Responsible for ensuring the customer's entitlement of services; Remotely deliver solutions, dispatch service personnel, and when appropriate verify resolution of a customer's issue that has not been escalated; Work directly with the customer to understand the problem, and/or escalate problem to the next level;
• Following the documented Remote Incident Management Process, position’s primary responsibility is to perform Level 1 technical troubleshooting of supported point-of-sale devices and other supported equipment (depending on client and Team assignment); S...