The Technical Support Professional is responsible for delivering high quality technical support across CallTower’s Microsoft ecosystem, with a focus on Microsoft Teams Direct Routing, Operator Connect, Five9, CallTower’s white‑labeled contact center platform, and the company’s voice infrastructure powered by the proprietary CallTower Connect platform.
The ideal candidate is technically strong, customer focused, inquisitive, and comfortable working across multiple platforms to drive issues to resolution while maintaining clear, effective communication with customers and internal stakeholders.