Technical Support – Production

Location: Richmond, VA (Hybrid – 3 days/week onsite)

Role Overview

This role operates within Event Incident Management (EIM), providing 24x7 monitoring and support for critical infrastructure and application components supporting customer-facing platforms. The position focuses on proactive incident detection, analysis, and resolution to ensure minimal service disruption.

The role requires working independently on complex issues while collaborating across global teams to maintain system stability, performance, and availability.

Core Skills & Experience

Monitoring & Observability

Middleware & Platforms