o   5+ years of managing a Customer Support team (10+ agents) within a technology environment.

o   5+ years of experience in Technical or Application Support.

o   Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.

o   Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.

o   Passion for team development, mentoring, and building a positive support culture.

o   Strong communication and collaboration skills across technical and business teams.

o   Fluent in English (written and spoken) and willing to work outside standard hours when require