Part of the Customer Success org, you will support enterprise customers and partners across the Climate X platform, managing inbound support queries and ensuring timely, high-quality resolution
Work cross-functionally with Product, Science, Engineering, and Customer Success teams to investigate customer issues and manage escalations through established workflows
Troubleshoot platform issues related to APIs, SSO configurations, user permissions, integrations, and platform workflows, collaborating with Engineering where needed
Administer and maintain Zendesk, including ticket workflows, automations, dashboards, reporting, and operational hygiene
Support customer user lifecycle management, including onboarding support, API key provisioning, feature access management, and user deactivation processes
Share recurring support trends, operational insights, and customer feedback with internal stakeholders to ...