Technical Support Engineer (Oracle)

Global / Dubai / Hong Kong / Kuala Lumpur / Taipei / London / Penang / Singapore / Hanoi / Ho Chi Minh City

CMC - Tech / Full-time / Remote

Responsibilities

• Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training.
• Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues.
• Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction.
• Monitor system performance and assist with version upgrades and data migrations.

Qualifications

• Bachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases.
• Proficient in Linux commands, capable of independent log analysis and performance ...