We are looking for a knowledgeable and customer‑focused Cooling / Air‑Conditioning Technician or Engineer to provide remote (telephone‑based) technical support for computer room and data center cooling applications.

In this role, you will act as a key technical reference for our customers, leveraging your solid experience in the cooling industry — particularly with DX and chilled‑water systems — to support both pre‑sales and post‑sales activities. You will contribute to delivering reliable, high‑quality solutions while ensuring a positive and professional customer experience throughout the full engagement lifecycle.

What will you do:

• Provide technical support and guidance to customers via telephone and email
• Assist customers with product selection, system design, and troubleshooting
• Attend appropriate quality conference calls
• Collaborate with the sales team to provide technical expertise during the pre‑sales process