About Pollax

Pollax builds AI voice and text systems for customer support. We train and deploy speech and language models that power customer interactions for businesses.

Role

We are hiring a Technical Support Engineer to be the first technical responder for Pollax customers and improve the product based on what you see.

Role details

• Type: Full-time
• Workplace: Hybrid (Hyderabad office + remote days)/ Remote
• Location: Hyderabad, Telangana, India
• Start date: Immediate
• Compensation: Competitive, based on experience

What you will do

• Triage and resolve customer-reported technical issues
• Debug API, integration, and configuration problems with customers
• Reproduce bugs and file detailed reports to engineering
• Improve customer-facing documentation and runbooks
• Build internal tools that reduce repeat support load

Required qualifications<...