Overview This position is for a Solution Support Engineer based out of our Singapore location. You will support Solace clients to ensure they have a good experience and solve technical issues that might arise. The team is open to Intermediate or Senior Engineers for this position.
Responsibilities - Deliver a superior customer experience
- Improving our infrastructure tooling, observability, and automation
- Resolving incidents
- Handling service requests and provisioning by the customers
- Support partners and regional teams as part of a global team
- Participate in on‑call rotation and provide 12x7 off‑hours support
- Contribute to making the production environment more efficient, less error‑prone, etc.
- Actively involved in development for scalable deployment (automation, tooling, etc.)
Qualifications - 5-10+ years’ experience in a technical role (software development,...