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Technical Support Engineer -SD

Company

Mphasis

Location

pune, maharashtra

Type

Full-time

Job Description

Role: Technical Support – Service Desk L2

Location: Pune

Job Summary –

Candidates with a minimum 1 to 2 years of IT Service Desk experience – Those with technical knowledge and L1 troubleshooting skills with excellent English-speaking skills; and willing to work in rotational shifts and/or flexible shifts as per business requirement.

Years of experience needed –

1 to 2 years of experience

Technical Skills:

  • Operating Systems, Desktop, Laptop, MDM, MFA, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint
  • End User Experience management
  • Active listening and probing skills.
  • Effective business communication skills.
  • Navigate through ticketing tools and knowledge base articles.
  • Receptive for feedback and willing to learn.
    • ...

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