Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer.
Responsibilities
Provide post-sales technical support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a large variety of power protection and data center products.
Accurately document service request activities and troubleshooting steps.
Effectively communicate product value proposition and product line strategies.
Assist the team in improving business processes and electronic tools.
Serve on special teams and work on projects to enhance team performance and customer satisfaction.
Help the team meet or exceed team metrics, ability to accomplish complex tasks utilizing a variety of resources.
Leverage information to provide professional customer support.